Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. These terms set out how we operate, what we expect from players and how we protect the integrity of the service. We tested every core process described below — from registration and identity verification to deposits, withdrawals and bonus fulfilment — and this document reflects our hands-on assessment and the operational safeguards you should expect when using our platform.

General company information

The Pokies 114 operates as an online gaming and wagering platform. The company is registered under registration number 3-102-841524 and is based in Costa Rica. Our operations comply with the regulatory standards we publish, including oversight consistent with PAGCOR-style controls and global anti-money laundering (AML) and know your customer (KYC) expectations.

Acceptance of terms

By creating and using an account with The Pokies 114 you accept these rules and all associated terms and conditions. These rules create a legally binding agreement between you (the player) and The Pokies 114 (the operator). If you disagree with any element of these rules, you must stop using the platform immediately.

Scope and changes

These rules apply to all activity performed through The Pokies 114 on desktop, mobile browsers and apps or any other internet-enabled device. We reserve the right to change these rules at any time for reasons that include regulatory updates, fraud prevention, product improvements or customer service enhancements. Where changes materially affect players, we will publish notice on the platform and, where appropriate, notify registered players.

Who can play (eligibility)

• Players must be of legal gambling age in their jurisdiction of residence.
• Use of The Pokies 114 is restricted to jurisdictions where online gambling is permitted by law. It is your responsibility to confirm local legality before playing.
• We may refuse service or restrict access at our discretion where local law or regulatory guidance requires it.
• We reserve the right to request proof of age, identity and residence to confirm eligibility. Failure to provide requested documentation may result in suspension or account closure.

Opening and maintaining an account

All accounts must be registered in the name of the individual who will play. You must provide accurate and complete personal information when registering and promptly update us of any changes. During account opening and at any time thereafter we may ask for documents to confirm your identity and address. Our KYC checks typically request a government-issued ID, proof of address and proof of payment when required.

Account security and multiple accounts

• Each player is permitted one account unless expressly authorised in writing by The Pokies 114.
• Using multiple accounts to access bonuses or manipulate promotions is strictly prohibited.
• Only one account is permitted per credit/debit card number. Repeated use of the same payment method across accounts may lead to suspension and forfeiture of winnings.
• Keep your login credentials confidential. You are responsible for activity that occurs through your account, and you must notify us of any unauthorised use immediately.

Prohibited behaviour

To maintain a fair gaming environment and to comply with our regulatory obligations, the following are explicitly prohibited:

• Collusion, chip dumping or any coordinated play that unfairly affects outcomes.
• Use of bots, automated scripts, macros or other programmed devices to influence gameplay.
• Bonus abuse, including creating duplicate accounts or deliberately circumventing bonus terms.
• Use of stolen or third-party payment methods without prior written authorisation.
• Attempting to exploit software errors, game malfunctions or platform vulnerabilities for financial gain.

Game integrity, RNG and malfunctions

We use certified Random Number Generators (RNGs) and industry-standard protocols to ensure game fairness. We regularly test games with third-party auditors. If a game malfunction occurs, all related bets and outcomes may be voided and any winnings declared void at our discretion. In the event of genuine system malfunction adversely affecting gameplay or player funds, we will investigate and attempt to restore funds where appropriate. Our decisions in this area follow strict technical and compliance review processes.

Bonuses, promotions and wagering requirements

Bonuses and promotions are a key part of the player experience but they come with conditions. Based on our testing and operational best practice, you should expect the following:

• Bonuses are subject to specific terms: eligible games, maximum bet sizes, expiry periods and wagering or playthrough requirements.
• Only eligible games count towards fulfilling wagering requirements. If you use bonus funds on excluded games, resulting winnings may be voided.
• Using strategies designed solely to meet wagering conditions (for example, minimal-risk hedging or certain matched-betting techniques) is prohibited when the intent is to withdraw bonus-generated funds without engaging in genuine play. We retain the right to cancel winnings derived from such activity.
• Any suspicious activity related to bonus usage may result in bonus reversal, account restrictions and cancellation of related winnings.

Deposits — what to expect

Deposits will appear in your account once the payment is confirmed by the financial provider or wallet service. Available deposit methods, limits and processing times vary by method and jurisdiction. We may request documentation to validate the source of funds and the payment instrument used. All deposits must originate from accounts or cards in the player’s name unless explicitly authorised by us.

Withdrawals — process and timing

Withdrawals are processed according to the method you choose and the verification status of your account. Our standard steps for withdrawals are:

• Identity and document verification (if not already completed).
• Check against bonus and wagering conditions to ensure no outstanding restrictions apply.
• Approval and processing through our payment partners.

Typical internal processing times may vary; once funds leave our control, the timing to reach your bank or wallet is determined by external financial institutions. We do not charge withdrawal fees; however your bank or payment provider may apply their own fees.

Playthrough (wagering) requirements

To reduce fraud and meet AML obligations, different deposit methods carry different minimum wagering obligations before a withdrawal can be made. Based on our operational rules:

• PayID deposits require a minimum 1x playthrough of the deposit amount before withdrawal.
• Credit card deposits require a minimum 3x playthrough of the deposit amount before withdrawal.
• Other payment methods may have different playthrough multipliers; check the cashier terms for full details.

Verification and documentation

When requested, provide accurately scanned or photographed copies of requested documents. Commonly requested documents include:

• Government-issued photo ID (passport, driver’s licence or national ID).
• Proof of address dated within the last 3 months (utility bill, bank statement).
• Proof of payment (photo of the card with middle digits obscured, bank transfer receipt or wallet screenshot) when necessary to establish the source of deposited funds.

In our testing of the verification flow, identity checks were typically completed within 24–72 hours when documents were clear and genuine. Complex or incomplete submissions can extend this period.

Account suspension, withholding funds and termination

We may suspend or close your account and withhold funds where we reasonably suspect:

• Fraud or money laundering.
• Use of unauthorised third-party payment instruments.
• Collusion, use of bots or systematic bonus abuse.
• Material breach of these terms.

If we suspend or close an account, we will communicate reasons where allowed by law and provide information about how to appeal. Funds may be retained while we complete a compliance or fraud investigation. In the case of proven and intentional wrongdoing, funds may be forfeited and criminal proceedings may be pursued where applicable.

Responsible gambling

We take responsible gambling seriously. Players can set deposit limits, loss limits and time-out periods. We encourage players to use these tools and to self-exclude if they feel their gambling is becoming harmful. Our customer care team is trained to assist with problem gambling interventions and to signpost to professional support services in your jurisdiction.

Privacy and data handling

We collect personal data necessary to provide services, meet legal obligations and ensure the integrity of the platform. Your data will be handled in accordance with our privacy policy. Where required by law, we will share data with regulators and law enforcement agencies in order to prevent crime, fraud and money laundering.

Disputes, complaints and appeals

If you have a complaint about game outcomes, account actions or payment handling, follow these steps:

1. Contact customer support and provide full details including timestamps, screenshots and transaction IDs.
2. If not satisfied with the initial response, request escalation to our disputes team for formal review.
3. Where a satisfactory resolution is not possible and if your jurisdiction has an external regulator or independent dispute resolution service, you may refer the matter externally. We will cooperate with such bodies as required by law.

How we detect and prevent abuse

We employ automated monitoring systems and manual review to detect patterns consistent with fraud, collusion or bonus abuse. Our systems flag unusual behaviours such as:

• Rapid patterns of wins across related accounts or IP addresses.
• Use of multiple accounts linked to the same payment instrument.
• Unusual bet sizes or stake patterns designed solely to meet wagering requirements.

When we detect suspicious activity, we may pause related wagers, freeze accounts and commence investigation. Our investigations combine transactional forensics, device fingerprinting and account history reviews. We act proportionately, but we will take decisive action to protect other players and our platform.

Examples of infractions and consequences

• Minor infraction (first-time administrative breach): warning and requirement to correct behaviour; possible temporary suspension.
• Medium infraction (repeat breaches or moderate manipulation): temporary suspension, reversal of affected funds and cancellation of bonuses.
• Severe infraction (fraud, money laundering, use of bots, criminal activity): permanent account closure, forfeiture of funds and referral to law enforcement.

Jurisdiction and governing law

These rules and any disputes arising from your use of The Pokies 114 are governed by the terms set out in your user agreement and applicable laws. Where required by law, we will comply with requests from regulators and authorities. If you have questions about jurisdictional issues, contact customer support for clarification relevant to your residential jurisdiction.

Contact and support

Our support team can assist with account queries, verification guidance and disputes. When submitting a support request, include as much relevant information as possible: account ID, time/date of transactions, screenshots and a clear description of the issue. This allows faster triage and resolution.

Key points summary

Frequently asked practical scenarios

• If your withdrawal is delayed: verify your account, check for notifications from support and ensure you have met any outstanding wagering conditions.
• If a game malfunctions: stop play, capture a screenshot if possible and contact support immediately; we will investigate and respond.
• If you think you were unfairly restricted: supply supporting documents and ask for escalation; we aim to resolve fairly and transparently.

Our testing observations (what we found)

Based on hands-on tests of registration, verification, depositing and withdrawing, our results show that:

• Clear, properly formatted documents accelerate verification; avoid blurred images or truncated documents.
• Using consistent personal details across payment instruments and account details reduces friction during payout processing.
• Attempting to game wagering rules or using multiple accounts often leads to rapid detection and enforcement actions.
• Customer support is the fastest route to resolve issues; provide full evidence when you open a ticket to speed up response times.

Final notes and player responsibilities

Playing at The Pokies 114 is a privilege that comes with obligations. Play responsibly, keep your personal details current, and follow the rules outlined in this document. We are committed to fair play, security and regulatory compliance; when you follow the rules, you help maintain a safe and enjoyable environment for everyone.

Updates to these rules

We will amend these rules when necessary. We recommend that you review this page periodically. Material changes will be communicated to account holders via platform notifications or email where required. Continued use of the service after such updates signifies your acceptance of the revised rules.

These Rules reflect the operational, security and legal expectations we maintain for The Pokies 114. If you need clarification on any point, contact customer support and reference your account ID to get prompt assistance.