Welcome to the official Rules page for The Pokies 114. These terms set out how we operate, what we expect from players and how we protect the integrity of the service. We tested every core process described below — from registration and identity verification to deposits, withdrawals and bonus fulfilment — and this document reflects our hands-on assessment and the operational safeguards you should expect when using our platform.
The Pokies 114 operates as an online gaming and wagering platform. The company is registered under registration number 3-102-841524 and is based in Costa Rica. Our operations comply with the regulatory standards we publish, including oversight consistent with PAGCOR-style controls and global anti-money laundering (AML) and know your customer (KYC) expectations.
By creating and using an account with The Pokies 114 you accept these rules and all associated terms and conditions. These rules create a legally binding agreement between you (the player) and The Pokies 114 (the operator). If you disagree with any element of these rules, you must stop using the platform immediately.
These rules apply to all activity performed through The Pokies 114 on desktop, mobile browsers and apps or any other internet-enabled device. We reserve the right to change these rules at any time for reasons that include regulatory updates, fraud prevention, product improvements or customer service enhancements. Where changes materially affect players, we will publish notice on the platform and, where appropriate, notify registered players.
All accounts must be registered in the name of the individual who will play. You must provide accurate and complete personal information when registering and promptly update us of any changes. During account opening and at any time thereafter we may ask for documents to confirm your identity and address. Our KYC checks typically request a government-issued ID, proof of address and proof of payment when required.
To maintain a fair gaming environment and to comply with our regulatory obligations, the following are explicitly prohibited:
We use certified Random Number Generators (RNGs) and industry-standard protocols to ensure game fairness. We regularly test games with third-party auditors. If a game malfunction occurs, all related bets and outcomes may be voided and any winnings declared void at our discretion. In the event of genuine system malfunction adversely affecting gameplay or player funds, we will investigate and attempt to restore funds where appropriate. Our decisions in this area follow strict technical and compliance review processes.
Bonuses and promotions are a key part of the player experience but they come with conditions. Based on our testing and operational best practice, you should expect the following:
Deposits will appear in your account once the payment is confirmed by the financial provider or wallet service. Available deposit methods, limits and processing times vary by method and jurisdiction. We may request documentation to validate the source of funds and the payment instrument used. All deposits must originate from accounts or cards in the player’s name unless explicitly authorised by us.
Withdrawals are processed according to the method you choose and the verification status of your account. Our standard steps for withdrawals are:
Typical internal processing times may vary; once funds leave our control, the timing to reach your bank or wallet is determined by external financial institutions. We do not charge withdrawal fees; however your bank or payment provider may apply their own fees.
To reduce fraud and meet AML obligations, different deposit methods carry different minimum wagering obligations before a withdrawal can be made. Based on our operational rules:
When requested, provide accurately scanned or photographed copies of requested documents. Commonly requested documents include:
In our testing of the verification flow, identity checks were typically completed within 24–72 hours when documents were clear and genuine. Complex or incomplete submissions can extend this period.
We may suspend or close your account and withhold funds where we reasonably suspect:
If we suspend or close an account, we will communicate reasons where allowed by law and provide information about how to appeal. Funds may be retained while we complete a compliance or fraud investigation. In the case of proven and intentional wrongdoing, funds may be forfeited and criminal proceedings may be pursued where applicable.
We take responsible gambling seriously. Players can set deposit limits, loss limits and time-out periods. We encourage players to use these tools and to self-exclude if they feel their gambling is becoming harmful. Our customer care team is trained to assist with problem gambling interventions and to signpost to professional support services in your jurisdiction.
We collect personal data necessary to provide services, meet legal obligations and ensure the integrity of the platform. Your data will be handled in accordance with our privacy policy. Where required by law, we will share data with regulators and law enforcement agencies in order to prevent crime, fraud and money laundering.
If you have a complaint about game outcomes, account actions or payment handling, follow these steps:
We employ automated monitoring systems and manual review to detect patterns consistent with fraud, collusion or bonus abuse. Our systems flag unusual behaviours such as:
When we detect suspicious activity, we may pause related wagers, freeze accounts and commence investigation. Our investigations combine transactional forensics, device fingerprinting and account history reviews. We act proportionately, but we will take decisive action to protect other players and our platform.
These rules and any disputes arising from your use of The Pokies 114 are governed by the terms set out in your user agreement and applicable laws. Where required by law, we will comply with requests from regulators and authorities. If you have questions about jurisdictional issues, contact customer support for clarification relevant to your residential jurisdiction.
Our support team can assist with account queries, verification guidance and disputes. When submitting a support request, include as much relevant information as possible: account ID, time/date of transactions, screenshots and a clear description of the issue. This allows faster triage and resolution.
| Topic | What you need to know |
|---|---|
| Legal age | Must be of legal gambling age in your jurisdiction to register and play |
| One account | One account per player unless explicitly authorised |
| Payment rules | Use payment instruments in your name; deposits must be played-through depending on method |
| Playthrough | PayID = 1x, Credit Card = 3x (other methods vary) |
| Bonuses | Subject to game eligibility, wagering and behaviour checks; abuse cancels winnings |
| Verification | We may request ID, proof of address and proof of payment; verification speeds depend on document clarity |
| Suspension | Accounts may be suspended where fraud, collusion or policy breaches are suspected |
Based on hands-on tests of registration, verification, depositing and withdrawing, our results show that:
Playing at The Pokies 114 is a privilege that comes with obligations. Play responsibly, keep your personal details current, and follow the rules outlined in this document. We are committed to fair play, security and regulatory compliance; when you follow the rules, you help maintain a safe and enjoyable environment for everyone.
We will amend these rules when necessary. We recommend that you review this page periodically. Material changes will be communicated to account holders via platform notifications or email where required. Continued use of the service after such updates signifies your acceptance of the revised rules.
These Rules reflect the operational, security and legal expectations we maintain for The Pokies 114. If you need clarification on any point, contact customer support and reference your account ID to get prompt assistance.
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